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Journal Articles Service Industries Journal Year : 2015

Re-examining encounter intensity's conceptualisation, measurement and role

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hal-01823106 , version 1 (25-06-2018)

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Nabil Ghantous. Re-examining encounter intensity's conceptualisation, measurement and role. Service Industries Journal, 2015, 35 (5), pp.237 - 254. ⟨10.1080/02642069.2015.1002479⟩. ⟨hal-01823106⟩
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