The role of human interaction in complaint handling - Aix-Marseille Université Access content directly
Journal Articles Journal of retailing and consumer services Year : 2021

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hal-03967120 , version 1 (01-02-2023)

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Sophie Jeanpert, Laure Jacquemier-Paquin, Sophie Claye-Puaux. The role of human interaction in complaint handling. Journal of retailing and consumer services, 2021, 62, pp.102670. ⟨10.1016/j.jretconser.2021.102670⟩. ⟨hal-03967120⟩
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