Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts - Aix-Marseille Université Access content directly
Journal Articles The Quality Management Journal Year : 2006

Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts

No file

Dates and versions

hal-01822561 , version 1 (25-06-2018)

Identifiers

  • HAL Id : hal-01822561 , version 1

Cite

Florence Dano, Sylvie Llosa, Chiara Orshinger. Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts. The Quality Management Journal, 2006, 13 (2), pp.46-53. ⟨hal-01822561⟩
21 View
0 Download

Share

Gmail Facebook X LinkedIn More