Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction - Aix-Marseille Université Access content directly
Journal Articles Service Industries Journal Year : 2013

Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction

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hal-01839568 , version 1 (15-07-2018)

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Anne Marianne Seck, Jean Philippe. Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. Service Industries Journal, 2013, 33 (6), pp.565 - 579. ⟨10.1080/02642069.2011.622370⟩. ⟨hal-01839568⟩
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