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Journal Articles RAND Journal of Economics Year : 2020

The curse of knowledge: having access to customer information can reduce monopoly profits

Abstract

We show that a monopolist's profit is higher if he refrains from collecting coarse information on his customers, sticking to constant uniform pricing rather than recognizing customers' segments through their purchase history. In the Markov perfect equilibrium with coarse information collection, after each commitment period, a new introductory price is offered to attract new customers, creating a new market segment for price discrimination. Eventually, the whole market is covered. Shortening the commitment period results in lower profits. These results sharply differ from the ones obtained when the firm can uncover the exact willingness-to-pay of each previous customer.

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Dates and versions

hal-02941111 , version 1 (31-01-2022)

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Didier Laussel, Ngo Long, Joana Resende. The curse of knowledge: having access to customer information can reduce monopoly profits. RAND Journal of Economics, 2020, 51 (3), pp.650-675. ⟨10.1111/1756-2171.12336⟩. ⟨hal-02941111⟩
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